Intelligence
and Emotions
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Five hundred
corporations, government agencies and nonprofit organizations have independently
concluded that Emotional Intelligence is critical to excellence
in almost any job.*
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A 1997 American
Society for Training and Development study found that 80% of companies
are promoting Emotional Intelligence in their employees – through
training, development, performance evaluations and hiring practices.*
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Human factors
are increasingly important in the home, schools, and the workplace, as the pace of change and the knowledge explosion accelerates.
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Several decades
of research studies identify team building, adapting to change,
being a change catalyst, and leveraging diversity as critically important
in today’s fast-paced, high-tech environment.
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The days of life-long
careers and meritocracy are fading. Today, internal qualities and
soft skills such as resilience, initiative, optimism, and adaptability
are increasingly required for success.
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A national survey
of employers revealed that, for entry-level workers, specific skills are
less important than the ability to learn on the job. Next in importance
were: listening and oral communication, adaptability and creative responses
to setbacks and obstacles, personal management, confidence, motivation,
initiative, and pride in one’s accomplishments.
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A similar study
of corporations’ requirements for incoming MBAs identified the three most
desired capabilities as communication skills, interpersonal skills and
initiative.
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Harvard Business
School identified empathy, perspective taking, rapport and cooperation
as the most desirable qualities in their applicants.
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The 12 top job
capabilities are all based on self-mastery, initiative, trustworthiness, self-confidence, and achievement drive.
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Key relationship
skills are: empathy, political awareness, leveraging diversity, team capabilities,
and leadership. Daniel Goleman states, "Emotional intelligence
counts more than IQ or expertise for determining who excels at a job –
any job – and that for outstanding leadership it counts for almost everything.
The business case is compelling: Companies that leverage this advantage
add measurably to their bottom line." These are skills which can
be taught.
Read
selected quotes about Teamwork.
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